Privacy Policy
Last updated: 12/07/2025
This Privacy Policy describes how Zadiya ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from Zadiya.com (the “Site”), or otherwise interact with our services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
1. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, legal requirements, or privacy practices. The revised version will be published on this page with a new “Last updated” date.
2. Information We Collect
We may collect personal information from or about you when you:
-
Make a purchase
-
Create an account
-
Subscribe to our emails
-
Contact customer support
-
Browse our Site
This may include:
• Name, email address, phone number
• Billing and shipping address
• Order and payment information
• IP address, browser/device info, and browsing behavior (via cookies)
We may also receive information from third parties such as:
-
Our platform provider (Shopify)
-
Payment processors (e.g., Stripe, PayPal)
-
Advertising and analytics partners
3. How We Use Your Information
We use your personal information to:
-
Fulfill your orders and process payments
-
Provide shipping updates and customer support
-
Manage your account (if applicable)
-
Send transactional and marketing emails (if subscribed)
-
Prevent fraud and maintain security
-
Improve your user experience
If you are an EEA or UK resident, processing is based on one or more of the following legal grounds: performance of a contract, consent, legal obligation, or legitimate interest.
4. Cookies & Tracking
We use cookies and similar technologies to:
-
Enable website functionality
-
Understand how users interact with our website
-
Improve our services and marketing
You can manage cookie preferences via your browser settings. For more on Shopify’s use of cookies, see Shopify Cookie Policy.
Our website also recognizes Global Privacy Control (GPC) signals where supported.
5. Sharing of Personal Information
We only share your information when necessary to deliver the Services or when legally required. This may include:
-
Service providers (e.g. Shopify, payment gateways, shipping partners)
-
Marketing and analytics partners (if you’ve consented)
-
Legal or regulatory bodies, when required
-
Within our company group to operate the business
We do not sell your personal data. With your consent, we may share information for advertising purposes (e.g., to show you relevant ads).
6. Your Rights
Depending on your location, you may have the right to:
-
Access, correct, or delete your data
-
Object to or restrict processing
-
Withdraw your consent at any time
-
Request data portability
-
Opt out of targeted advertising
-
File a complaint with a data protection authority
To exercise your rights, please contact us at info@zadiya.com. We may ask to verify your identity before acting on your request.
7. Data Retention & Security
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
We take appropriate security measures, but no system is 100% secure. Please avoid sharing sensitive data through unencrypted channels.
8. International Users & Transfers
Zadiya is operated from Netherlands and may transfer, store, and process your data outside your country (e.g. within the EU, UK, Canada, or the US).
Where legally required, we rely on standard contractual clauses or equivalent mechanisms to ensure your data is adequately protected.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal information to us, contact us to request deletion.
10. Contact
If you have any questions or wish to exercise your rights, you can reach us at:
Zadiya
📧 Email: customersupport@zadiya.com
🕒 Support: Monday to Friday – 9:00 to 17:00 (CET)