Shipping Policy
Shipping range
- Countries: We currently ship within the United Kingdom
Order processing time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+1:00) Central European Time (Longyearbyen)
- Weekend Orders: Orders placed on weekends are processed the next business day.
Transit time
- Estimated Delivery Time: 7-10 business days.
- Business Days: Shipments occur Monday to Friday.
- Total Delivery Time: It will take a total of 8 business days to receive your order.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Shipping process
- Courier Services: We primarily ship via Royal Mail. However, alternative carriers may be used depending on your location or order size.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Tracking instructions
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal.
- Questions: Our support team is ready to assist with any questions about tracking your order.
Missing item procedure
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Reporting Missing Items:
Contact our customer service within 7 days of receiving your package via info@zadiya.com - Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
E-Mail: info@zadiya.com
Support: Monday to Friday - 9:00 to 17:00